Return Policy

We are committed to ensuring your satisfaction with our shoes.

If you need to return an item, Please review our return policy below:

1. Eligibility:
Returns are accepted within 7 days of the delivery date. To be eligible for a return, shoes must be in the same condition as when received, with no additional wear or damage.

2. Return Process:
Contact our customer service team at 0327 2754 233 to initiate a return. Please provide your order number and reason for return.

Once your return request is approved, you will receive detailed instructions on how to return the item.

3. Shipping Costs:
Return shipping costs are the responsibility of the buyer unless the return is due to a mistake on our part (e.g., wrong item shipped or item not as described). We recommend using a trackable shipping service to ensure your return reaches us.

4. Refunds:
Upon receipt and inspection of the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

5. Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.

For any questions or further assistance, please contact our customer service team. We are here to help and ensure you have a positive experience with Replay.

Thank you for choosing Replay for your preloved shoe needs.

Sincerely,
The Replay Team